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DSS Important Message - Required Personal Care Attendant (PCA) Training
Connecticut Medicaid (HUSKY Health)·CT·Provider Bulletin
We identified it
Aug 1, 2026
Summary
The Connecticut Department of Social Services (DSS) requires all Home and Community Based Services (HCBS) providers and Homemaker/Companion agencies to ensure their Personal Care Attendant (PCA) staff complete free standardized PCA training modules with a minimum 70% passing score. New employees must complete training within 90 days of hire; existing employees must complete within one year. Training completion certificates and test scores must be maintained in personnel records and are subject to verification during provider audits.
Action Required
By [90 days from employee hire date for new staff] and within one year for existing staff: Ensure all PCA employees complete DSS standardized PCA training modules available at www.ctdssmap.com (Provider > Provider Services > Provider Training > PCA Training Modules). PCA and HR staff must verify each employee achieves a minimum 70% passing score on the certification test. Store the certification test score and Certificate of Completion in each employee's personnel records in your practice management system or personnel file. Implement a tracking system (spreadsheet or HR software) to document completion dates and maintain audit readiness. Failure to comply may result in findings during DSS provider audits and potential sanctions on your HCBS provider contract. Contact Hope Mitchell-Williams at (860) 706-3290 with questions.