Medicare AdvantageAdministrativeLow impact
Encourage Medicare Advantage Members to Respond to Survey on Health Care Experiences
BCBS New Mexico·NM·Government Programs
Effective date
Mar 1, 2026
We identified it
Jun 18, 2026
Summary
Blue Cross Blue Shield of New Mexico is encouraging Medicare Advantage members to respond to the annual CAHPS survey that runs March through June, which measures patient experiences and affects CMS Star Ratings. Providers should encourage member participation and focus on improving access to care, communication, and preventive services to support positive survey responses.
Action Required
Starting in March 2026: Front desk staff should encourage Medicare Advantage members to complete CAHPS surveys if they ask about them. Providers should focus on improving patient experience by maintaining sick visit availability, clear communication, following up after urgent care, recommending flu shots during flu season, and completing health assessments to positively impact Star Ratings.