MedicaidAdministrativeMedium impact
26-821 Improve Access, Meet Timely Access Standards and Strengthen Survey Performance
Health Net·CA·Provider News
We identified it
Jul 23, 2026
Summary
HealthNet California (Medi-Cal in Imperial County) is hosting a webinar to help providers meet access requirements and timely access standards, which may impact appointment scheduling, provider availability, and member experience metrics. This is an informational/educational initiative rather than a specific billing code or coverage change, but practices should be aware of strengthened access performance expectations.
Action Required
By 07/22/2026: Billing and operational staff should review the webinar materials (download available at providerlibrary.healthnetcalifornia.com) to understand HealthNet's updated access and timely access standards for Medi-Cal in Imperial County. Providers, physician groups, ancillary providers, and behavioral health providers should assess current appointment availability, scheduling processes, and member access metrics against new standards. Update scheduling protocols and front-desk procedures as needed to ensure compliance. Non-compliance with access standards may result in survey performance penalties and potential network status implications.