CommercialPrior AuthHigh impact
Alacura for Medical Transportation Management: Learn More
BCBS New Mexico·NM · Emergency Medicine, Critical Care·General
Effective date
Apr 1, 2026
We identified it
Jun 18, 2026
Summary
Effective April 1, 2026, Blue Cross Blue Shield of New Mexico implemented Alacura Medical Transportation Management for prior authorization and review of ambulance and air medical transport services for fully insured and retail members. Providers must contact Alacura at 866-729-8210 before all non-emergent/non-urgent medical transports, and ambulance providers must verify Alacura engagement before patient pickup.
Action Required
Immediately: All providers must contact Alacura at 866-729-8210 for prior authorization before any non-emergent/non-urgent medical transports for BCBSNM fully insured and retail members. Ambulance providers must verify Alacura has been engaged before picking up patients. Update workflows to check eligibility through Availity first, then obtain Alacura authorization. Have patient demographics, clinical records, face sheet, destination details, and transport reasoning ready when calling. Failure to obtain prior authorization may result in claim denials.