CommercialAdministrativeMedium impact
Protocols For Domestic Violence Victims And Endangered Individuals
MVP Health Care·NY·Provider News
We identified it
Jul 14, 2026
Summary
MVP Health Plan has published 2025 protocols for protecting domestic violence victims and endangered individuals with valid orders of protection. Under New York Insurance Law § 2612, providers must implement confidentiality procedures to prevent disclosure of member addresses and contact information to policyholders. Members can request alternative contact methods, and providers must respect these privacy protections.
Action Required
Immediately: Front desk staff and billing team must update patient communication protocols to recognize and accommodate privacy requests from members with valid orders of protection. Providers should print and post the MVP domestic violence notice (available in English and Spanish from MVP's Legal Notices and Reports section) in all office locations. Billing and scheduling staff must be trained to: (1) accept member requests to restrict address/phone disclosure to policyholders, (2) maintain alternative contact information securely, (3) never share restricted contact details with policyholder or other parties, and (4) document privacy holds in patient records. Update billing system workflows to flag accounts with active privacy restrictions. No specific deadline is stated, but this applies to all current MVP members effective January 2025. Failure to comply may result in regulatory violations under NY Insurance Law § 2612.