Medicare AdvantageAdministrativeLow impact
[Virginia] Coordinate patient care in minutes, not hours
Anthem BCBS·VA·Provider Bulletin
We identified it
Jul 7, 2026
Summary
Anthem Blue Cross and Blue Shield (Virginia) is promoting the use of Alerts Hub, a tool within Anthem Payer Space in Availity Essentials, to streamline care coordination for Special Needs Plan (SNP) patients. This tool provides daily email notifications for admissions, discharges, transfers, and behavioral health events to reduce care coordination time and improve HEDIS and Medicare Stars performance metrics. This is an informational bulletin about an existing tool, not a new billing requirement.
Action Required
No immediate billing action required. This is an informational bulletin promoting voluntary use of an existing Anthem tool (Alerts Hub) for care coordination. Billing teams should be aware that providers using this tool may improve SNP care coordination workflows and performance metrics. To support SNP providers: (1) Front desk staff should alert providers to the available Alerts Hub feature in Availity Essentials; (2) Providers caring for SNP patients may refer to the Digital Learning Hub for the ADT (Admission, Discharge, and Transfer Notifications) lesson to optimize care coordination; (3) No changes to billing software, codes, or prior authorization processes are needed. This policy does not affect billing procedures or claims processing.