MedicaidAdministrativeMedium impact
Texas Health and Human Services Publishes Information Letter on Transition and Training for New Critical Incident Management System
Texas Medicaid·TX·System Updates
Effective date
Jul 27, 2026
We identified it
Jul 7, 2026
Summary
Texas HHS is transitioning 1915(c) Medicaid Waiver Program providers to a new Critical Incident Management System (CIMS). Providers must complete mandatory training during July 14-20, 2026, and transition to the new system by July 27, 2026. This is a system platform change affecting incident reporting and management processes for waiver programs.
Action Required
By July 20, 2026: Billing and operations team must register for and complete CIMS training sessions (July 14-20, 2026) at the provided registration links. Before July 27, 2026: Complete all system preparation steps outlined in IL 2026-19 to ensure readiness for the platform transition. Access the Information Letter IL 2026-19 on the CIMS website or applicable waiver program pages (DBMD, CLASS, HCS, LIDDAs, TxHmL). For technical questions or assistance, contact MCS_CIMS@hhs.texas.gov. Failure to transition by the July 27 deadline may result in inability to report and manage critical incidents in the waiver programs.