All PlansAdministrativeLow impact
Clearing Cache Reminder
Blue Cross Blue Shield of Rhode Island·RI·Provider Update
Effective date
Jul 1, 2026
We identified it
Jul 1, 2026
Summary
BCBS Rhode Island has issued a reminder that system updates (particularly the authorization tool MHK) may require users to clear their browser cache, log out, and log back in to resolve errors. This is a technical support advisory for providers accessing BCBS systems, not a clinical or billing policy change.
Action Required
Informational only. Billing team should be aware that if staff experience errors when accessing BCBS authorization tools or systems, they should first attempt troubleshooting by clearing browser cache (Google Chrome: Cmd+Shift+Delete on Mac or Ctrl+Shift+Delete on Windows; Microsoft Edge: Alt+F > Settings > Privacy > Clear browsing data, selecting 'All time' and checking 'Cookies and other site data' and 'Cached images and files'), logging out completely, and logging back in before contacting technical support. This should be communicated to all staff who access BCBS portals.