Texas MedicaidMedium ImpactAdministrative
HHAeXchange Outage Resolved
Published January 20, 2026Effective January 16, 2026
AI Summary
The HHAeXchange EVV (Electronic Visit Verification) system outage that prevented home health workers from clocking in/out on Friday, Jan 16 has been resolved. Providers who couldn't record EVV visits during the outage must manually create visits using reason code 210 (J - EVV system down).
Action Required
Immediately: Home health billing staff must manually create EVV visits for any visits that occurred during the January 16 outage using reason code 210 'J - EVV system down - No Electronic Clock In or Clock Out'. Reference the EVV Reason Codes PDF and quick reference guide on the EVV webpage for proper documentation.
Plan Types
All Plans
States
TX
Specialties
all-specialties