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Issue Identified: BlueCard Claim Status Not Available in Availity

Highmark·PA, NY, WV, DE·Reimbursement
Effective date
Not stated
We identified it
Jun 26, 2026
Days to comply
—

Summary

Highmark has identified a technical issue preventing providers from viewing BlueCard claim status in Availity Essentials. This issue is linked to a recent system update, and Highmark's technical team is actively working to resolve it. Providers should expect this functionality to be temporarily unavailable until further notice.

Action Required

Action needed
Immediately: Billing team must implement manual workarounds for BlueCard claim status verification until Availity functionality is restored. Do not rely on Availity Essentials for claim status lookups—use alternative methods such as direct phone contact with Highmark or the Highmark provider portal. Monitor the Highmark Communications Hub regularly for resolution updates. Once Highmark announces the issue is resolved, verify that claim status visibility has been restored before resuming normal Availity-based claim tracking. This issue affects all Highmark regions and plan types; notify all staff involved in claims management.

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