All PlansAdministrativeMedium impact
Horizon’s HIE to end in 2024
Horizon BCBS NJ·NJ·Provider News
Effective date
Dec 31, 2024
We identified it
Jun 26, 2026
Summary
Horizon Blue Cross Blue Shield is discontinuing its Health Information Exchange (HIE) service by the end of 2024. Billing and clinical teams must identify alternative methods for exchanging patient health information and medical records with Horizon, as this service will no longer be available.
Action Required
By December 31, 2024: Billing and clinical teams must transition away from Horizon's HIE system. Identify and implement alternative HIE platforms or direct secure messaging methods for exchanging patient health information with Horizon. Update internal workflows and staff training to reflect the new process. Note: The policy mentions HorizonDocs as an alternative for sending requested medical records and post-service appeals, which should be reviewed as a potential replacement solution.