All PlansAdministrativeMedium impact
Changes to Provider Claims Services Phone Options
Texas Medicaid·TX · PM&R (Physical Medicine & Rehab), Physical Therapy, Occupational Therapy +1 more·General
Effective date
Jan 15, 2026
We identified it
Jan 20, 2026
Summary
Provider Claims Services is changing their phone system structure effective January 15, 2026. All service authorization inquiries for rehabilitation/specialized therapy, emergency dental, and customized power wheelchairs must now be directed to a new dedicated phone number: 512-438-2200, option 1.
Action Required
By January 15, 2026: Update all staff contact lists and billing system notes with the new phone number 512-438-2200, option 1 for rehabilitation/specialized therapy, emergency dental, and customized power wheelchair service authorization inquiries. Train billing team and front desk staff on the new phone routing system to avoid delays in authorization requests.