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When disaster strikes, Regence is here to help you access the care you need
Regence BlueCross BlueShield of Oregon·ID, OR, UT, WA·Provider News
Effective date
Jun 25, 2026
We identified it
Jun 26, 2026
Summary
Regence has issued updated disaster/emergency response guidance for members in Idaho, Oregon, Utah, and Washington, clarifying coverage for out-of-network pharmacy refills during declared emergencies, emergency medical care at any hospital, and virtual care options. This is informational policy guidance for members rather than a billing or coverage rule change affecting claims processing or billing codes.
Action Required
No immediate billing team action required. This is member-facing informational guidance about disaster response benefits. However, billing teams should be aware that: (1) During officially declared emergencies, out-of-network pharmacy refills may be covered at in-network benefit levels; (2) Emergency medical services at any hospital are covered at in-network benefit levels during disasters. Staff should not deny or delay claims for emergency services or pharmacy refills occurring during declared state emergencies in covered states. No system updates or workflow changes are mandated at this time.