All PlansAdministrativeLow impact
Stronger security for InTouch and the myPacificSource app
PacificSource Health Plans·Provider News
Effective date
Aug 15, 2025
We identified it
Jul 3, 2025
Summary
PacificSource is implementing enhanced security measures for InTouch member portal and myPacificSource app, effective mid-August 2025. Members will be required to update credentials one-time and subsequently authenticate via multi-factor authentication (text/call with numeric codes) at each login. This is an operational/administrative change affecting member portal access, not billing codes or clinical procedures.
Action Required
No direct action required for billing team. This policy affects member portal security and authentication processes managed by PacificSource, not billing workflows, claims submission, or medical coding. Billing staff should be aware that members may experience login changes to InTouch starting mid-August 2025, which could affect member self-service access to EOBs and authorization information. If members report portal access issues, direct them to PacificSource Customer Service: 888-977-9299 (TTY: 711) or CS@PacificSource.com. No changes to billing systems, encounter forms, or claim submission procedures are required.