CommercialAdministrativeLow impact
Regence Care Manager Kayla Angiono closes healthcare gaps for members needing extra support
Regence BlueCross BlueShield of Oregon·ID, OR, UT, WA·Provider News
Effective date
May 5, 2026
We identified it
Apr 24, 2026
Summary
Regence is promoting its Care Management program (available at no cost to members across Idaho, Oregon, Utah, and Washington) as a resource to help members close healthcare gaps and coordinate care. This is an informational policy highlighting existing services rather than a new billing or coverage change. Billing teams should be aware that care management services may reduce unnecessary ER visits and specialist referrals for Regence members in these states.
Action Required
No immediate billing action required. This is a provider awareness notice about an existing Regence benefit. Billing teams in Idaho, Oregon, Utah, and Washington practices should be aware that Regence Care Management (phone: 1-866-543-5765, email: CaseManagement@regence.com) is available at no cost to members and may proactively contact patients to coordinate care. If members are referred through care management for specialized services or appointments, process claims normally—care management coordination does not alter billing procedures or coding requirements.