MedicaidAdministrativeMedium impact
[New York] Manage physical health Peer‑to‑Peer conversations online — mid‑July
Anthem BCBS·NY·Provider Bulletin
We identified it
Jun 17, 2026
Summary
Anthem Blue Cross Blue Shield is launching an online platform in mid-July that allows providers to schedule and cancel Peer-to-Peer (P2P) conversations electronically through Availity Essentials, replacing the current phone and email submission process for physical health and behavioral health services.
Action Required
By mid-July 2026: All staff involved in prior authorization and P2P requests should familiarize themselves with the new Availity Essentials online scheduling system. Update office procedures to use the electronic platform instead of phone/email for scheduling P2P conversations for physical health and behavioral health services. Train staff on the new 24/7 self-service scheduling, rescheduling, and cancellation features.