All PlansAdministrativeMedium impact
Updated Health Access Standard Requirements
MVP Health Care·Provider News
Effective date
Jul 1, 2025
We identified it
Jul 1, 2025
Summary
MVP has updated its Health Access Standard Requirements to clarify scheduling timelines and availability requirements by specialty and plan type. The policy defines emergency conditions (requiring immediate access), urgent medical conditions (24-hour access), and urgent behavioral health conditions. Practices must ensure their contact information is current in MVP's Find a Doctor Directory to enable accurate member access.
Action Required
By July 2025: Front desk and scheduling staff must verify that all practice contact information (addresses, phone numbers, new patient acceptance status) is current and accurate in MVP's Find a Doctor Directory. Providers must review the complete Health Access Standards policy via MVP Provider Responsibilities section to understand specialty-specific and plan-specific availability requirements. Ensure scheduling protocols comply with the 24-hour urgent access requirement and immediate emergency access requirement. No billing system changes required at this time, but clinical staff should understand these definitions for appropriate triage and referral routing.