CommercialAdministrativeMedium impact
2026 Protocols For Domestic Violence Victims And Endangered Individuals
MVP Health Care·NY·Provider News
Effective date
Jan 1, 2026
We identified it
Jan 1, 2026
Summary
MVP Health Plan has implemented new confidentiality protocols for domestic violence victims and endangered individuals with valid orders of protection. Members can now request that their address and contact information be kept confidential and not disclosed to the policyholder, per New York State Insurance Law § 2612. Billing and front office staff must be prepared to handle confidentiality requests and ensure alternative contact methods are used when members invoke this protection.
Action Required
Immediately: Front desk and billing staff must be trained on the new confidentiality request process. By January 31, 2026: (1) Print and post the MVP notice in English and Spanish in all patient-accessible areas per NYSDFS recommendation; (2) Update billing system to flag member records when a confidentiality request is active, preventing mailing of EOBs, statements, or communications to the policyholder address; (3) Ensure alternative contact methods (phone/email) are documented and used exclusively for these members; (4) Train all staff that requests require a valid order of protection and must be directed to MVP Customer Care Center at 1-800-942-6906 (TTY 711). Failure to maintain confidentiality could result in member safety risks and potential regulatory violations under NY Insurance Law § 2612.