All PlansAdministrativeMedium impact
MVP Living Well Programs For Your Patients
MVP Health Care·Prior Authorization
Effective date
Jan 1, 2026
We identified it
Jan 1, 2026
Summary
MVP has launched a new Prior Authorization Check – Virtual Agent, a self-service tool that allows providers to check prior authorization requirements via conversational voice interface instead of traditional touch-tone phone menus. Providers can now inquire about single or multiple prior authorization requests by calling the MVP Customer Care Center and selecting option 5, which should reduce wait times and improve efficiency in the prior authorization process.
Action Required
Immediately: Billing team and providers should become familiar with the new Prior Authorization Check – Virtual Agent tool. Train staff to call MVP Customer Care Center at 1-800-684-9286 and select option 5 to access the new self-service prior authorization check feature. Update internal workflows and provider communications to direct prior authorization inquiries to this new virtual agent tool instead of traditional phone methods. Contact your MVP Provider Relations Representative or Provider Partnership Liaison with questions about implementation.