Texas Medicaid: New NEMT transportation vendor in January
AI Summary
Effective January 1, 2026, SafeRide Health will replace the current vendor as the new non-emergency medical transportation (NEMT) provider for UnitedHealthcare Community Plan of Texas Medicaid members. All transportation requests and coordination must be directed to SafeRide Health using new contact numbers.
Action Required
By December 15, 2025: Update all staff contact lists and workflows to use SafeRide Health contact numbers for Texas Medicaid NEMT requests. Provider Services: 855-932-2332, Facilities: 855-955-7433, Member Services: 888-462-6050. Train staff that routine trips need 2 business days advance notice and long-distance trips require 5 business days notice. Update any patient information materials or referral processes that reference the old NEMT vendor.
Plan Types
Medicaid
States
TX
Specialties
all-specialties