MedicaidAdministrativeHigh impact
AHCCCS DFSM Claims Clues - June 2018
Arizona Medicaid - AHCCCS·AZ·Claims & Billing
Effective date
Jul 1, 2018
We identified it
Jun 17, 2026
Summary
AHCCCS (Arizona Medicaid) is transitioning to mandatory online prior authorization submissions effective July 1, 2018, with fax responses discontinued August 1, 2018. Providers must use the AHCCCS Online Provider Portal for all PA requests except during internet outages or for FESP members.
Action Required
By July 1, 2018: All AHCCCS providers must transition from fax-based to online prior authorization submissions via the AHCCCS Online Provider Portal. Billing team must train staff on the new online system by contacting ProviderTrainingFFS@azahcccs.gov. Update workflow to use online portal for all PA requests and status checks. After August 1, 2018, fax responses will be discontinued - staff must check authorization status online only. Exception: Continue using fax method only during internet outages with proper PA Request Form.