MedicaidAdministrativeMedium impact
EVV System Interruptions Update
Texas Medicaid·TX·System Updates
Effective date
Dec 24, 2024
We identified it
Jan 12, 2026
Summary
Multiple EVV (Electronic Visit Verification) system issues affecting Texas Medicaid LTC providers have been resolved as of December 24, 2024. The EVV Aggregator was experiencing problems with file processing, visit rejections, and authorization data retrieval, but most issues are now fixed with one still being actively addressed.
Action Required
Immediately: Resume normal EVV visit submission processes for rejected visits that were previously held. Billing teams should review all pending visits in EVV Portal to ensure acceptance by EVV Aggregator before submitting claims. For any authorization data missing from EVV Authorization Web Service, manually enter the information using data from MESAV in LTC TexMedConnect until the issue is fully resolved.