All PlansAdministrativeMedium impact
Simplifying Authorizations: A New Guide Answers Your Auth-Related Questions
Highmark·PA, DE, NY, WV·Provider Bulletin
Effective date
Feb 23, 2026
We identified it
Feb 23, 2026
Summary
Highmark released a new comprehensive FAQ guide for authorization processes that clarifies where to submit different types of authorization requests. Initial authorizations should be submitted through Availity Essentials, while extensions and concurrent authorizations go through Predictal.
Action Required
Immediately: Review and download the new Highmark Provider Portal FAQs guide from the Provider Resource Center. Share with all staff who handle authorizations to ensure they understand the correct submission portals: use Availity Essentials for initial authorization requests and Predictal for extensions and concurrent authorizations. Save the guide to desktop for quick reference.