MedicaidAdministrativeLow impact
Attention All Providers, Delegates, Staff, Credentialing Companies and Third-Party Billers: Tips for Using the Nevada Medicaid Call Center Interactive Voice Response System
Nevada Medicaid·NV·Provider Enrollment
Effective date
Jul 5, 2024
We identified it
Jun 21, 2026
Summary
Nevada Medicaid has updated guidance for using their call center's interactive voice response system (Gabby™) to help providers get faster service when calling for support. The policy provides tips on having required information ready before calling and proper procedures for different types of inquiries.
Action Required
Immediately: Staff who call Nevada Medicaid should prepare required information before calling (877) 638-3872: have NPI ready, recipient Medicaid ID/name/DOB for eligibility questions, claim ICN/billing NPI/recipient ID/dates of service for claim status, and valid Application Tracking Number for enrollment questions. Do not immediately request a live agent as this causes delays.