MedicaidAdministrativeMedium impact
Attention All Providers: Multi-Factor Authentication Enrollment Issue
Nevada Medicaid·NV·Provider Enrollment
Effective date
Jan 24, 2025
We identified it
Jun 21, 2026
Summary
Nevada Medicaid providers are experiencing technical errors ('undefined user' or 'unexpected' error) when enrolling in Multi-Factor Authentication. Specific troubleshooting steps are provided including clearing browser history, trying different browsers, manually entering credentials, and resetting passwords.
Action Required
Immediately: If experiencing MFA enrollment errors, try these steps in order: 1) Clear ALL browsing history, close browser completely, relaunch and attempt login 2) Try same steps in different browser 3) Manually type username/password (do not copy/paste) 4) Reset password and log in again. Contact IT support if errors persist as DHCFP and Gainwell are working on a permanent fix.