MedicaidAdministrativeLow impact
AHCCCS Call Center Customer Satisfaction Survey Starts Today
Arizona Medicaid - AHCCCS·AZ·Provider News
Effective date
Oct 3, 2022
We identified it
Jun 17, 2026
Summary
AHCCCS (Arizona Medicaid) has launched a customer satisfaction survey for callers to their call center starting October 3, 2022. This is an optional 1-4 question survey available in English and Spanish to gather feedback on call experiences and identify improvement opportunities.
Action Required
No action required for billing teams. This is an informational update about AHCCCS implementing customer satisfaction surveys for their call center. Staff calling AHCCCS may be asked to participate in optional surveys but this does not affect billing processes or workflows.