MedicaidAdministrativeMedium impact
Attention All Providers: Required Information Related to Provider Web Portal (PWP) Administrative Account Reset Requests
Nevada Medicaid·NV·Provider Announcement
Effective date
Jan 2, 2026
We identified it
Jun 21, 2026
Summary
Nevada Medicaid has established a new formal process for requesting administrative account resets in the Provider Web Portal (PWP). Providers must now submit specific information via email and complete verbal verification before gaining access to accounts where the administrator is unknown or has left the organization.
Action Required
Immediately: Administrative staff should identify current PWP administrator and update account contact information via 'My Profile' to prevent future lockouts. If admin reset is needed, compile required information (Tax ID, NPI, administrator details, reason) and email nvmmis.edisupport@gainwelltechnologies.com. Prepare recent payment information for verbal verification call. Review PWP User Manual Chapter 1 for self-service password/user ID reset options.