MedicaidAdministrativeHigh impact
EVV System Interruptions Update for LTC Providers
Texas Medicaid·TX·System Updates
Effective date
Jan 2, 2026
We identified it
Jan 12, 2026
Summary
EVV system issues are causing incorrect visit rejections for LTC Medicaid providers due to authorization and eligibility problems. The EVV Authorization Web Service is also missing data for certain LTC Medicaid members, requiring manual data entry to complete member profiles.
Action Required
Immediately: When EVV visits are rejected in error, wait 24 hours before resubmitting. Before billing claims, review all visits in EVV system or EVV Portal to ensure acceptance by EVV Aggregator. For missing authorization data in EVV Authorization Web Service, manually enter missing information in EVV system using authorization data from MESAV in LTC TexMedConnect to complete Medicaid member profile setup.