All PlansAdministrativeMedium impact
AHCCCS is Aware of Issue Impacting Health Plan Vendor
Arizona Medicaid - AHCCCS·Managed Care
Effective date
May 7, 2024
We identified it
Jun 17, 2026
Summary
This policy update provides status information about the ongoing restoration of Change Healthcare and Optum services following a cyberattack. The incident has been resolved as of May 7, 2024, with services including clearinghouse functions, claims processing, and eligibility transactions being restored.
Action Required
Immediately: Billing team should verify that all Change Healthcare and Optum services are functioning properly by checking the consolidated status page at https://status.optum.com. Contact your client manager or use normal support channels if you see green checkmarks next to your products but still experience connectivity issues. Monitor the status page for any future service disruptions.