MedicaidAdministrativeLow impact
Farxiga Preferred Drug List (PDL) Status Change
Mississippi Medicaid (DOM)·MS·Prior Authorization
We identified it
Jun 21, 2026
Summary
Mississippi Medicaid has implemented a new virtual agent called GABBY for provider services calls. The system can handle member eligibility, claim status, check amounts, provider enrollment, and prior authorization status inquiries, but will transfer callers to live agents for complex prior authorization discussions or modifications.
Action Required
Immediately: Train front desk and billing staff on new GABBY virtual agent system. Use MESA provider ID when calling Mississippi Medicaid provider services for faster service. For pharmacy prior authorizations, call 833-660-2402 directly. For non-pharmacy prior authorizations, call Telligen at 855-625-7709. Use key phrases like 'prior authorization', 'PA', or 'portal' to reach live agents when needed.