MedicaidAdministrativeLow impact
Automated Voice Response Guide - Updated
Alaska Medicaid·AK·Program Update
Effective date
Jan 25, 2023
We identified it
Jun 21, 2026
Summary
This is an updated reference guide for Alaska Medicaid's Automated Voice Response (AVR) system, providing detailed instructions for providers to access account information, check claims status, member eligibility, and service authorizations via telephone. The guide includes menu options, required information for each inquiry type, PIN management procedures, and troubleshooting steps.
Action Required
Alaska Medicaid providers should save this updated AVR reference guide (effective 01/25/2023) for staff training and keep it accessible near phones used for AVR system access. Ensure staff know the toll-free number 855.329.8986 and understand PIN requirements and menu navigation procedures.