MedicaidAdministrativeLow impact
Transition to New Fiscal Agent Contractor – Provider FAQs
Alaska Medicaid·AK·Program Update
Effective date
Apr 1, 2023
We identified it
Jun 21, 2026
Summary
Alaska Medicaid is transitioning from Conduent to HMS (Gainwell Technologies) as their new fiscal agent effective April 1, 2023. Email domains will change from @conduent.com to @gainwelltechnologies.com, but phone numbers, fax numbers, PO boxes, and the Health Enterprise portal will remain the same.
Action Required
By April 1, 2023: Update contact records to change Alaska Medicaid email addresses from @conduent.com to @gainwelltechnologies.com (e.g., AKtravelvoucher@gainwelltechnologies.com). All other contact methods including phone numbers, fax numbers, PO boxes, and website login credentials remain unchanged. No impact on claims processing or reimbursement.