MedicaidAdministrativeLow impact
Direct Secure Messaging (DSM) How-To Guide
Alaska Medicaid·AK·Program Update
We identified it
Jun 21, 2026
Summary
Alaska Medicaid now offers Direct Secure Messaging (DSM) as a new HIPAA-compliant method to submit enrollment documents and service authorization requests. Providers can continue using existing fax/mail methods, but DSM provides a more secure transmission option with specific email addresses for different request types.
Action Required
Optional: Consider setting up DSM account through HealtheConnect Alaska for secure document submission to Alaska Medicaid Fiscal Agent. Account setup costs $75 and provides encrypted email system for enrollment documents and service authorizations. Use specific email addresses provided for different submission types (enrollment, travel, dental, DME authorization requests).