MedicaidAdministrativeLow impact
Organization Administrator How-To Guidance
Alaska Medicaid·AK·Program Update
We identified it
Jun 21, 2026
Summary
Alaska Medicaid has updated guidance for Organization Administrators who manage user access to the Health Enterprise portal system. This administrative update provides step-by-step instructions for adding, deactivating, unlocking, and managing user accounts for staff who submit claims and check eligibility.
Action Required
Organization Administrators should review the updated procedures for managing user accounts in the Health Enterprise portal. Ensure two Organization Administrators are designated when possible and follow the new guidelines for adding users, setting permissions, and deactivating accounts when staff leave. Complete Organization Administrator Change Request forms must be mailed to Alaska Medicaid Fiscal Agent when appointing new administrators.