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Member Eligibility Check Options FAQ

Alaska Medicaid·AK·Program Update
Effective date
Mar 4, 2024
We identified it
Jun 21, 2026
Days to comply

Summary

Alaska Medicaid has updated their member eligibility verification options, providing providers with multiple methods including the Health Enterprise Provider Portal, fax forms, automated voice response system, member cards, and phone inquiry. This is an informational update clarifying existing verification processes rather than introducing new requirements.

Action Required

Action needed
Review available eligibility verification methods and ensure staff know how to access the Health Enterprise Provider Portal, obtain provider PINs from Organization Administrator, and use the automated voice response system (907-644-6800 or 800-770-5650, option 1,1) during business hours.