MedicaidAdministrativeMedium impact
June 2024 Town Hall FAQ
Alaska Medicaid·AK · Dentistry·Program Update
Effective date
Jun 19, 2024
We identified it
Jun 21, 2026
Summary
Alaska Medicaid provided updated guidance on service authorization processing, claims handling, and administrative procedures. Key changes include 33-day average for denial letters, 25-day processing for secondary claims, and new escalation procedures for various issues.
Action Required
Immediately: Update service authorization submissions to include all required fields (member Medicaid ID, date of birth, etc.) to avoid returns. Send dental SAs with imaging by mail, others via DSM for faster processing. For crossover claim issues, email AK-EPS@gainwelltechnologies.com with example TCN numbers. Contact HMS Provider Relations at (866)848-0939 for TPL/EOB issues.