MedicaidAdministrativeMedium impact
July 2024 Town Hall FAQ
Alaska Medicaid·AK·Program Update
We identified it
Jun 21, 2026
Summary
Alaska Medicaid issued a Town Hall FAQ addressing current operational issues including claims data entry errors, primary/secondary payment processing problems, and updated contact information for service authorizations and appeals. Key contact emails were provided for resolving specific billing issues.
Action Required
Immediately: For Alaska Medicaid claims with data entry errors, send TCNs to sherri.larue@gainwelltechnologies.com for resolution. For claims paid as primary when they should be secondary, send example TCNs and description to sherri.larue@gainwelltechnologies.com. For incontinence T code denials still requiring primary EOB, send example TCNs to doh.hcs.medicaid.operations@alaska.gov. Update service authorization mailing address to PO Box 240808, Anchorage, AK 99524-0808.