MedicaidAdministrativeMedium impact
Updated - FAQ for Urgent Travel
Alaska Medicaid·AK·Transportation
Effective date
Mar 13, 2026
We identified it
Jun 21, 2026
Summary
Alaska Medicaid has updated their urgent travel request process for non-emergency medical transportation (NEMT), streamlining requirements for services needed within 3 calendar days. The policy clarifies when attestations are required, acceptable signatures, and eliminates some previous documentation requirements like separate escort authorizations and Travel COMNs for certain scenarios.
Action Required
Immediately: Staff coordinating patient travel for Alaska Medicaid members must follow the new urgent travel process: 1) Complete Urgent Travel Attestation and email to AKUrgentTravel@gainwelltechnologies.com with subject line 'Urgent [Member Medicaid ID]', 2) Call NEMT Call Center same day with required member, provider, appointment and escort information, 3) Ensure treating provider or authorized representative signs attestation (no third-party travel coordinators), 4) Use this process only for services within 3 calendar days - appointments 4+ days out must use standard NEMT process.