MedicaidAdministrativeMedium impact
Provider Secure Web Portal Outage – Scheduled Maintenance
Alabama Medicaid·AL·Provider Notice
Effective date
May 21, 2026
We identified it
Jun 21, 2026
Summary
The Provider Secure Web Portal operated by Gainwell will be unavailable for scheduled maintenance from Thursday May 21, 2026 at 11:59 PM through Friday May 22, 2026 at 5:00 AM Central Time. During this outage, providers cannot access the portal for claims submission, processing, eligibility verification, or related transactions.
Action Required
Before May 21, 2026 at 11:59 PM: Billing team must plan for portal downtime by completing any urgent claims submissions, eligibility verifications, and processing tasks before the maintenance window. Use AVRS system at 1-800-727-7848 for inquiries during the outage period.