MedicaidPrior AuthMedium impact
Non-Emergency Transportation Services Prior Approval Program (NETSPAP)
Illinois Medicaid - HFS·IL·Provider Notice
Effective date
Feb 1, 2004
We identified it
Jun 21, 2026
Summary
Illinois Department of Public Aid is implementing a new Non-Emergency Transportation Services Prior Approval Program (NETSPAP) administered by First Transit for 17 counties. All non-emergency medical transportation must receive prior approval from First Transit instead of local DHS offices, with specific exceptions for long-term care facilities and DCFS wards.
Action Required
Before February 1, 2004: Healthcare providers in the specified 17 Illinois counties must call First Transit at 1-877-725-0569 at least two business days prior to arrange non-emergency transportation for Medicaid patients. Providers may fax standing order requests to First Transit. Wait for Notice of Approval before submitting transportation bills to avoid claim rejections. Transportation claims not identical to approved requests will be rejected.