MedicaidAdministrativeMedium impact
Claim Forms Hand-Delivered to HFS Offices
Illinois Medicaid - HFS·IL·Provider Notice
Effective date
Jul 2, 2013
We identified it
Jun 20, 2026
Summary
HFS (Illinois Healthcare and Family Services) will no longer accept hand-delivered paper claim forms at their office buildings. All paper claims must be mailed to designated P.O. boxes using pre-addressed envelopes or correct mailing addresses found in Provider Handbooks.
Action Required
Immediately: Billing team must stop hand-delivering paper claim forms to HFS offices. Update workflow to mail all paper claims to appropriate P.O. boxes using HFS-supplied pre-addressed envelopes or addresses from Chapter 200 Provider Handbooks available on HFS website. Hand-delivered claims will be returned to provider.