MedicaidAdministrativeMedium impact
Crisis and Referral Entry Services (CARES) Telephone Response Service Transition to Integrated Eligibility System (IES)
Illinois Medicaid - HFS·IL · Psychiatry, Emergency Medicine·Provider Notice
Effective date
Sep 26, 2016
We identified it
Jun 20, 2026
Summary
The CARES telephone response service is transitioning to a new system (IES) on September 26, 2016, causing delays in authorizing mental health services for youth from September 20-25, 2016. Providers should postpone submitting claims for dates of service September 20-30, 2016 until eligibility verification systems are updated.
Action Required
By September 30, 2016: Billing team must postpone submitting claims with dates of service from September 20-30, 2016 until youth HFS Social Services eligibility can be verified through updated systems. Monitor eligibility verification systems (REV, AVRS, MEDI) for delays during transition period. Note that real-time eligibility data will not be available after 7:00pm weekdays and on weekends.