MedicaidAdministrativeMedium impact
Mobile Crisis Response Services – COVID-19 Guidance
Illinois Medicaid - HFS·IL · Psychiatry, Emergency Medicine·Provider Notice
Effective date
Mar 17, 2020
We identified it
Jun 20, 2026
Summary
Illinois HFS updated COVID-19 guidance for mobile crisis response providers, requiring symptom screening through CARES line and specific protocols for face-to-face assessments based on COVID-19 symptoms. Providers can bill telephonic/videoconference screenings as Crisis Intervention, on-site when physical access is restricted.
Action Required
Immediately: Illinois mobile crisis providers must implement COVID-19 symptom screening protocols through CARES line (1-800-345-9049). Clinical staff must follow specific assessment procedures - maintain 6-foot distance for non-symptomatic cases, remain outside/in open air for symptomatic cases. Billing team can code telephonic/videoconference crisis screenings as Crisis Intervention, on-site when facility access is restricted. Contact Bureau of Behavioral Health at 217-557-1000 for questions.