MedicaidCoverageMedium impact
Case Management – Mental Health – COVID-19 Guidance
Illinois Medicaid - HFS·IL · Psychiatry·Provider Notice
Effective date
Mar 21, 2020
We identified it
Jun 20, 2026
Summary
Illinois Medicaid has temporarily expanded billable case management activities for Community Mental Health Centers and Behavioral Health Clinics during COVID-19, allowing billing for activities like delivering groceries, medications, phones, and managing financial necessities for clients. These expanded services are billable retroactively from March 21, 2020 through the end of the COVID-19 public health emergency with a maximum of 90 minutes per day per client.
Action Required
Immediately: Mental health billing teams must update systems to allow case management billing for expanded COVID-19 activities (grocery/medication delivery, phone delivery, financial assistance, COVID-19 calls) with 90-minute daily limit per client. Ensure all activities are documented with actual time spent and verify IM-CANS assessment includes case management as recommended service. Claims can be submitted retroactively to March 21, 2020.