MedicaidAdministrativeMedium impact
Mobile Crisis Response Services Update – COVID-19
Illinois Medicaid - HFS·IL · Psychiatry·Provider Notice
Effective date
Apr 21, 2020
We identified it
Jun 20, 2026
Summary
During COVID-19 emergency, Illinois Medicaid allows mobile crisis response providers to conduct Crisis Intervention and Crisis Screening via phone/video instead of in-person visits. Providers should bill telephonic/video services as 'Crisis Intervention, on-site' while in-person screenings are billed as 'Mobile Crisis Response, off-site'.
Action Required
Immediately: Billing team must update system to allow billing of telephonic and video crisis services as 'Crisis Intervention, on-site' for stabilization attempts and crisis screenings that cannot be done in-person. Continue billing in-person crisis screenings as 'Mobile Crisis Response, off-site'. Update encounter forms to reflect telehealth delivery method. This applies only during COVID-19 public health emergency period.