MedicaidAdministrativeLow impact
Temporary Guidelines to allow designated Assisters to assist clients telephonically during the COVID-19 emergency
Illinois Medicaid - HFS·IL·Provider Notice
Effective date
Apr 23, 2020
We identified it
Jun 20, 2026
Summary
Illinois HFS has temporarily allowed designated medical benefit assisters to help clients apply for Medicaid and other medical benefits over the phone during COVID-19 emergency instead of requiring face-to-face meetings. Assisters must use a specific consent form and follow telephonic verification procedures when submitting applications on behalf of clients.
Action Required
No direct billing team action required. This policy affects patient enrollment assisters and community agencies helping patients apply for Medicaid benefits, not billing operations. Billing teams may see increased Medicaid applications processed through telephonic assistance during the emergency period.