MedicaidAdministrativeMedium impact
COVID-19 Emergency-Related Delays in Spectacle Fabrication
Illinois Medicaid - HFS·IL · Optometry, Ophthalmology·Provider Notice
Effective date
Sep 1, 2020
We identified it
Jun 20, 2026
Summary
COVID-19 lockdown at Dixon Correctional Facility has suspended all Medicaid eyeglass fabrication effective September 1, 2020. HFS will continue receiving optical invoices and prescription orders but won't process them until the facility resumes normal operations.
Action Required
Immediately: Notify patients that Medicaid eyeglass orders will experience indefinite delays due to facility lockdown. Continue submitting HFS 1443 invoices and Optical Prescription Order forms as normal, but inform patients processing is suspended. Subscribe to Illinois Department of Healthcare and Family Services email notifications for updates. Contact optical billing consultant at 877-782-5565 (option sequence 1, 2, 4, 5) with questions.