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Learn how to work with a virtual ID card

BCBS Michigan·MI·Provider News
Effective date
Not stated
We identified it
Jun 16, 2026
Days to comply
—

Summary

Blue Cross Blue Shield of Michigan has enhanced their virtual member ID cards in the provider portal and members can now store ID cards in virtual wallets on mobile devices. Practices will see more patients presenting virtual ID cards instead of physical cards and need new workflows to capture and verify member information.

Action Required

Action needed
Immediately: Front desk staff must implement new patient intake procedures for virtual ID cards. Request members email virtual ID card copies to office email, or use driver's license with name/DOB to look up members in BCBS provider portal. All staff should complete the 5-minute 'Introduction to the Virtual ID card' training module by searching 'virtual' on the provider training website.

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