MedicaidAdministrativeLow impact
Department of Human Services Medical Field Operations – Central #244 Task-Based to Facility-Based Assignments Effective February 1, 2021
Illinois Medicaid - HFS·IL · Geriatrics·Provider Notice
Effective date
Feb 1, 2021
We identified it
Jun 20, 2026
Summary
Illinois Department of Human Services Medical Field Operations Central #244 office is switching from task-based to facility-based caseworker assignments effective February 1, 2021. Long-term care facilities in specific Illinois counties must now use new email formatting requirements when contacting DHS, including only facility name with case number or RIN in subject lines.
Action Required
Immediately: Long-term care facilities in specified Illinois counties must update email communication procedures when contacting DHS.MFOCentral@illinois.gov. Use new subject line format: include only facility name with resident's IES case number or RIN (e.g., 'Happyville Manor, case 123123123' or 'Happyville Manor, RIN 123456789'). Administrative staff should update email templates and train staff on HIPAA-compliant communication requirements.