MedicaidAdministrativeLow impact
Institutional Billing Helpline
Illinois Medicaid - HFS·IL·Provider Notice
Effective date
Apr 5, 2021
We identified it
Jun 20, 2026
Summary
The Illinois Department of Health and Family Services is expanding the Institutional Billing Helpline schedule to include an additional call day. Starting April 5, 2021, the helpline will be available Monday, Wednesday, and Friday from 8:00 a.m. to 3:30 p.m. at 877-782-5565.
Action Required
Immediately: Update contact information and staff reference materials with the new Institutional Billing Helpline schedule. Train billing staff that institutional billing questions can now be addressed on Monday, Wednesday, and Friday from 8:00 a.m. to 3:30 p.m. by calling 877-782-5565.